Effective Date: 30th January 2026
Last Updated: 30th January 2026

Voyora Concierge Sendirian Berhad (Sdn. Bhd.)  (also referred to as “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA), and in a manner consistent with applicable privacy principles under the Australian Privacy Act 1988 and the New Zealand Privacy Act 2020.

This Privacy Policy applies to all individuals who engage with our services, including international clients.

1. About Our Services

We operate as a concierge and coordination service. Our role is limited to administrative, logistical, and facilitation support, including coordination with hospitals, service providers, and partners.

We do not provide medical advice, medical opinions, diagnoses, or treatment, and we do not collect or retain medical records or clinical information.

2. Personal Data We Collect

We may collect personal data directly from you or through authorised partners, including:

• Full name

• Contact details (email address, phone number, messaging platforms)

• Nationality and country of residence

• Passport or identification information (where required for administrative or coordination purposes)

• Travel-related details relevant to service coordination

• Preferences or information voluntarily provided by you

We do not collect or store medical records, diagnostic reports, clinical notes, or treatment information.

3. Purpose of Collection

Personal data is collected and used solely for legitimate and reasonable purposes, including:

• Coordinating concierge and facilitation services

• Liaising with hospitals or service providers at your request

• Supporting travel, admission, or administrative requirements

• Communicating with you regarding services requested

• Fulfilling legal or regulatory obligations

We collect only the minimum data necessary to perform these functions.

4. Passport and Identification Information

Passport or identification information is collected only where required for administrative, travel, hospital admission, or regulatory purposes.

Such information:

• Is used strictly for the stated purpose

• Is not used for marketing, profiling, or analytics

• Is shared only with authorised hospitals or service providers

• Is retained only for as long as necessary to fulfil the relevant purpose, unless a longer retention period is required by law

5. Disclosure of Personal Data

We may disclose personal data to:

• Hospitals and healthcare institutions (for coordination purposes only)

• Travel or service partners involved in your requested services

• Professional advisers where required by law

• Regulatory or legal authorities, where legally required

All disclosures are limited to what is necessary and appropriate for the intended purpose.

6. Cross-Border Personal Data (International Clients)

Where we collect, use, store, or process personal data relating to individuals located outside Malaysia, including clients from Australia and New Zealand, we take reasonable steps to ensure that such data is handled in a manner consistent with the principles of the PDPA and comparable privacy standards applicable in those jurisdictions.

This includes transparency, purpose limitation, data minimisation, security safeguards, and access rights.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, misuse, alteration, loss, or destruction.

Access to personal data is restricted to authorised personnel and service providers on a need-to-know basis.

8. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable laws.

When personal data is no longer required, it is securely deleted or anonymised.

9. Consent

By providing your personal data to us, you consent to the collection, use, disclosure, and processing of your personal data in accordance with this Privacy Policy.

Where required, specific consent will be obtained before collecting sensitive or identification information.

10. Access and Correction

You may request access to, or correction of, your personal data held by us by contacting us using the details below. We will respond within a reasonable timeframe, subject to applicable legal requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. The updated version will be published on our website with the revised effective date.

12. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data, please contact:

Voyora Concierge Sdn. Bhd. (Pty. Ltd.)
Email: voyoraconcierge@gmail.com
Country of Operation: Malaysia