Voyora Concierge Sendirian Berhad (Sdn. Bhd.) (also referred to as “Voyora Concierge”, “Voyora”, “we”, “us,” or “our”)

Last updated: January 2026

1. Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the services provided by Voyora Concierge Sendirian Berhad (Sdn. Bhd.), a company incorporated in Malaysia under the Companies Act 2016.

By engaging our services, making a booking request, or using our website, communications, or concierge offerings, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with these Terms, you must not use our services.

2. Nature and Scope of Services

Voyora Concierge operates as a travel concierge and referral service provider. Our role is strictly limited to:

• Coordinating and arranging travel-related and lifestyle services;

• Introducing, recommending, and facilitating bookings with independent third-party service providers;

• Acting as an administrator and intermediary for travel-related arrangements.

Services may include, but are not limited to:

• Hotel and accommodation arrangements;

• Private driver or chauffeur services;

• Guided tours and travel experiences;

• Wellness, medical tourism coordination, relaxation and retreat programs;

• Private chefs;

• Professional personal assistants;

• Interpreters and translators;

• Other bespoke concierge or lifestyle services.

Voyora Concierge does not own, operate, manage, supervise, or control any third-party service providers, nor do we directly deliver the underlying services. 

3. Third-Party Service Providers

All services arranged by Voyora Concierge are provided by independent third-party contractors (“Third-Party Providers”). These providers operate under their own terms, licences, insurance policies, and regulatory obligations.

Once a client is introduced to or handed over to a Third-Party Provider:

• The contractual relationship for service delivery exists solely between the client and the Third-Party Provider;

• Voyora Concierge bears no responsibility for the acts, omissions, negligence, misconduct, delays, failures, or defaults of the Third-Party Provider;

• The Third-Party Provider is solely responsible for compliance with applicable laws, safety standards, insurance coverage, and service performance.

4. Client Choice and Acknowledgement

While Voyora Concierge acts in good faith and in the best interests of clients when making referrals or recommendations:

• All final decisions regarding the selection of Third-Party Providers rest solely with the client;

• Clients are encouraged to independently review, assess, and accept the terms, conditions, risks, and suitability of any Third-Party Provider;

• Voyora Concierge makes no guarantees, representations, or warranties regarding the quality, safety, legality, or fitness of services provided by Third-Party Providers.

5. Fees, Payments, and Deposits

• Fees payable to Voyora Concierge relate solely to concierge, coordination, administration, and referral services;

• Fees for Third-Party Providers may be collected by Voyora Concierge as an agent or passed directly to the provider;

• Any deposits, cancellation policies, refunds, or disputes related to Third-Party services are governed by the respective Third-Party Provider’s terms.

Voyora Concierge is not responsible for losses arising from currency fluctuations, supplier insolvency, or changes imposed by Third-Party Providers.

6. Insurance

Voyora Concierge maintains limited insurance coverage appropriate to its role as a concierge and referral service provider.

Clients acknowledge and agree that:

• Voyora Concierge does not provide travel insurance, medical insurance, personal accident insurance, or liability insurance for clients;

• Third-Party Providers are responsible for maintaining their own insurance coverage;

• Clients are strongly advised to obtain comprehensive travel and medical insurance prior to engaging in any travel or related activities.

7. Limitation of Liability

To the maximum extent permitted under Malaysian law:

• Voyora Concierge shall not be liable for any injury, loss, damage, expense, delay, inconvenience, death, or harm suffered by a client arising from or in connection with Third-Party Provider services;

• This includes, without limitation, personal injury, illness, property loss, service failure, negligence, criminal acts, or omissions of Third-Party Providers;

• Voyora Concierge shall not be liable for indirect, consequential, special, or punitive damages.

Where liability cannot be excluded by law, Voyora Concierge’s liability shall be limited to the amount of fees paid directly to Voyora Concierge for its concierge services.

8. Indemnity

You agree to fully indemnify and hold harmless Voyora Concierge, its directors, officers, employees, and agents from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of or in connection with:

• Your use of Third-Party Provider services;

• Any act or omission of a Third-Party Provider;

• Your breach of these Terms;

• Any claim made against Voyora Concierge relating to services provided by Third-Party Providers.

This indemnity applies to all events, including but not limited to negligence, accidents, misconduct, and acts of God, to the fullest extent permitted by law.

9. Force Majeure (Acts of God)

Voyora Concierge shall not be liable for any failure or delay in performance arising from events beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, war, strikes, transportation disruptions, or other force majeure events.

10. Privacy and Personal Data Protection

Voyora Concierge collects, uses, stores, and discloses personal data in accordance with the Personal Data Protection Act 2010 (Malaysia) (PDPA).

10.1 Information Collected

We may collect personal data including but not limited to:

• Name, identification details, contact information;

• Travel preferences, itineraries, and special requirements;

• Payment-related information (processed via secure third-party systems);

• Health or accessibility information where voluntarily provided.

10.2 Use and Disclosure

Personal data may be used and disclosed for:

• Providing concierge and referral services;

• Facilitating bookings with Third-Party Providers;

• Legal, regulatory, or compliance purposes.

By using our services, you consent to the disclosure of necessary personal data to Third-Party Providers for service delivery.

11. Confidentiality

Voyora Concierge will take reasonable steps to protect client information. However, we are not responsible for breaches arising from Third-Party Providers or external systems beyond our control.

12. Intellectual Property

All content; branding, materials, and communications of Voyora Concierge remain our intellectual property and may not be reproduced without prior written consent.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

14. Amendments

Voyora Concierge reserves the right to amend these Terms at any time. Updated Terms will take effect upon publication or notification to clients.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Information

For enquiries regarding these Terms or our services, please contact:

Voyora Concierge Sendirian Berhad (Sdn. Bhd.)

Address: 1-3, Block B10, Jalan Rahmat 5, Taman Malim Jaya, 75250 Melaka

Contact: voyoraconcierge@gmail.com